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Payment
Visa, Master, AMEX, or Wire transfer accepted. Please contact Sales at (408)530-8080 x600 or sales@xeltek.com for immediate ordering assistance.
Standard Warranty
Included with the purchase of SuperPro 7500N, SuperPro 7504N, SuperPro 6100N or SuperPro 6104NGP
- Free two-year warranty on hardware repair services.
- Free two user requested device updates during initial (one) year of purchase.**
- Ground when shipping RMA items back to domestic (USA) addresses only.
- International customers are responsible for shipments both ways.
- Programmers are warranted to be free of manufacturing or workmanship defects for two years from the date of purchase.
Included with the purchase of SuperPro 610P
- Free two-year warranty on hardware repair services.
- Xeltek covers FedEx Ground when shipping RMA items back to domestic (USA) addresses only.
- International customers are responsible for shipments both ways.
- Programmers are warranted to be free of manufacturing or workmanship defects for two years from the date of purchase.
Included with the purchase of SuperPro IS01, IS03, IS416
- Free two-year warranty on hardware repair services.
- Programmers are warranted to be free of manufacturing or workmanship defects for two years from the date of purchase.
- Xeltek updates software and device algorithm regularly.
- SuperPro IS01 supports chips and standard algorithms are available free of charge. If a device algorithm does not function properly or if additional function update is needed, Xeltek Engineering will provide a quotation for support / update. If the chip is not listed on the Device List, it can be supported by our ISP engineers. Please contact techsupport@xeltek.com for the chip support quote.
- If board testing is involved for customizing the standard algorithm to meet target board constraints, then a device update fee will be quoted on a case-by-case basis.
- DLL File License: $500 / User / Device. Any additional authorized user: $200 / User. Technical support is not included with the DLL license fee, and support charge is $150 / HR.
Shipping
Xeltek ships worldwide using FedEx services.
Return Policy
- All new programmers have a 2-year warranty from the shipping date and no return after 30 days.
- Socket adapters can be returned if they are unused and returned within 30 days of purchase.
- All return items must have an RMA (Return Merchandise Authorization) number, which must be obtained from Xeltek USA.
- Xeltek may refuse unauthorized returns.
- Shipping charges are not refundable.
- A 20% restocking fee will apply for all returned products.
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