Xeltek is committed to providing excellent support for our international customers. Our global network of representatives and distributors support customers in local time. Select distributors have been factory trained to support all manual and Automated programming support requirements. They can assist with troubleshooting and are equipped with spares modules in the event that an automated programmer needs to be repaired. All distributors can facilitate the handling of product repairs/returns. For urgent issues, customers always have an option to be in direct contact with support engineers in Xeltek USA and Xeltek China.

More than 30 engineers are devoted to developing new programmers, socket adapters and device algorithms. Engineers are fluent in English and provide excellent support through emails, telephone, live chat, and online ticketing system.

• Quick device update (2 weeks upon customer request)
• Bi-weekly software updates (Free download)
• Xeltek provides the first 5 years hand-holding support for free!
• Xeltek provides free defective hardware parts replacement service for 1 year from the date of installation.
• Xeltek ships additional emergency spare parts within 24 hours upon request.

With the 2 operations (Xeltek China and Xeltek USA) in conjunction with local support providing 24 hours of continuous support worldwide, we are able to resolve customer technical support issues quickly.

Find out more: https://pages.xeltek.com/superbot-tech-support/